worldwide shipping + free shipping to us and canada

Your Cart is Empty

FAQ

Returns & Exchanges

We provide all the information so you can choose the correct Insecta according to your size and do not need to exchange it. Even so, if you need to, we accept the product back, as per the following requirements:

• You can request an exchange or return within 30 calendar days from the date on your receipt, only if the shoe is unworn, with the sole and upper completely untouched. Only non-washed, unworn and odor-free products will be accepted;

• If your product is damaged or defective, the shoe will be exchanged within 90 calendar days from the date of your receipt. 

• The shipping, if paid on the purchase, will not be refunded.

BEFORE REQUESTING YOUR EXCHANGE,
CHECK OUT OUR RULES:

* Verify that the order is within the time limit stipulated above.

* Ensure that the shoe was not worn, and the sole and upper are completely untouched.

Prior to the exchange, the item needs to arrive at Insecta, where it will undergo a quality process that can take up to 5 business days to complete. After that, the exchange procedure will continue.

CLICK HERE AND COMPLETE THE EXCHANGE/RETURN FORM. AS SOON AS WE RECEIVE YOUR ANSWERS WE WILL CONTACT YOU TO ARRANGE THE EXCHANGE.

Please check our policy by clicking here and then fill out this form and we'll get in touch to arrange everything.

US & Canada

As soon as your return or exchange request is approved, we'll email you with a confirmation and return label, then all you have to do is package your shoes well, attach the label and drop it off at any local post office. 

There aren't any extra costs.

Please ensure you obtain a proof of postage for your records.

 

International

For international orders, the customer will need to pay the shipping charge for any exchanges or returns sent out.

In this case, it doesn’t matter where you bought them - we’ll definitely exchange. We can do the exchange however you like, at our store or through the mail, in up to 90 calendar days.

Regardless, you should get in touch with us using the form below and, quite soon, our exchange department will get back to you to explain return procedures. Then you can specify where and how you’d like to return them, whether at a store or through the mail. You can access the form here.

You can exchange them, as long as the shoes weren’t worn. Just get in touch with us using the form below and, quite soon, our exchange department will get back to you to explain return procedures. You can access the form here.

This doesn’t usually happen, but we’re human and occasionally make mistakes. All you need to do is get in touch with us using the form below and, quite soon, our exchange department will get back to you to explain return procedures. You can access the form here.

We’ll send you a return post for DHL or Canada Post so you can return the incorrect pair, free of charge. This process will be explained by email, and you’ll soon receive the correct sized shoes.

If you purchased within 30 days from the date of your receipt your return can be done no problem. If not, we analyze on a case-by-case basis. Just get in touch with us using the form below and, quite soon, our exchange department will get back to you to explain return procedures. You can access the form here.

Ideally you should email us at hi@insectashoes.com so we can change the address before we ship. If we’ve already shipped your product, it may take longer to deliver since we’ll have to trace it, get it returned, and only then send it out again to the correct address. We will also charge the additional shipping costs. The entire procedure will be explained by email.

Orders & Shipping

First off, it’s important to reinforce that Insecta follows the general metrics of the footwear industry and so usually our sizes are the same as those you’re used to. In case you have wide feet or are in between sizes, we recommend sizing up.

But just to be sure which Insecta size will be your perfect fit, you can check the size on our sizing table by clicking here.

We ship worldwide via DHL, USPS or Canada Post, in which case shipping is free to Canada and the US and fixed at $10 per pair to Europe and $22 to Australia and New Zealand. Import taxes, duties and related customs fees may be charged once the shipment arrives at your country. These charges are determined by the customs office of the specific destination. These charges and taxes will be considered your responsibility and will not be covered by Insecta.

In case you need to return or exchange the product, we receive everything back at our distribution center located in Canada.

Insecta uses Canada Post and DHL delivery services to ship its orders.

All orders made in Canada and the United States have free shipping

For orders to Europe we charge a fixed price of US$ 10 per pair of shoes

Australia & New Zealand shipping - US$ 22 per pair of shoes

Central & South America - US$ 45 per pair of shoes.

Rest of the World - US$ 50 per pair of shoes.

Brazilian shoppers please visit our Brazilian online store by clicking here.

Depends on where you live in the world. 
People living in the Americas will receive their orders faster (2-7 business days), since Insecta’s distribution center is located in Canada.

For Europe and other locations worldwide, the orders are shipped every Friday and an average amount of time to be delivered is between 5 and 20 business days, depending on the destination.

Yeah! In case you come to Brazil for a little sunshine, please visit us in the addresses below:

São Paulo - SP
Rua dos Pinheiros 342 - Pinheiros 
Mon to Fri, from 11 am to 8 pm
Saturdays from 10 am to 6 pm

Sundays from 12 pm to 6 pm

Phone: +55 11 3892 6715

Porto Alegre - RS
Rua Félix da Cunha 1149 - Floresta
Mon to Fri from 11 a.m. to 7 p.m.
Saturdays from 10 a.m. to 6 p.m.
Phone: +55 51 3103 3314

Or you can try our wholesale partners worldwide, click here to check them out. 

We announce restocking and new releases by e-mail, and on our Facebook and Instagram. To sign up for our mailing list, click here.

Yes, of course you can! They will be custom made for you with love in Brazil and it takes in average 60 days to be ready for shipment. 

If you'd like to order a pair, please write an email to hi@insectashoes.com with the subject CUSTOM MADE ORDER, and we'll keep the conversation going in there.

Yes, since they’re made from fabric, it’s normal for them to take the shape of your foot a little. They usually wear in a bit on the sides of your toes, too.

We work with all kinds of credit cards Visa, Master, Diners, Amex, Elo

For our stores: 
Cash 
Debit and credit cards – Visa, Master, Diners, Amex, Elo

They’re super comfy! They’ve got extra foam padding on all the parts that could rub you the wrong way and our honeycomb insole gives them a really soft step, too.

Yep, everything is thought out unisex so that all models are the same in all sizes.

Generally the problem isn’t with our store, but with your card operator. Ideally you could try with another card, or get in contact with your card operator to better understand the problem.

That depends on whether we’ve already mailed out your product. If you’ve ordered recently it’s worth sending an email to hi@insectashoes.com or calling our São Paulo store (+55 11 3892 6715) and request the change. But remember: the shoes may have already been sent out and in that case, our hands are tied!

Yes you can, you have up to 7 days to cancel your order. If you’d like to revoke your purchase, get in touch with hi@insectashoes.com. If the order hasn’t already been sent out, it will automatically be canceled and the value refunded. If it´s already been sent out, you’ll have to wait to receive it and send it back. On our receiving the product, we’ll refund the purchase, minus the shipping fee, if there was one.

For more precise localization, beyond that of your status update emails, you can follow your order using the tracking number provided by Canada Post or DHL.

To check your order status you should log into the customer area of our site on the top right hand corner. There you can register using your email and a password, or with your Facebook. Once logged in, a screen will appear with all the information about your orders, including their status.

Our gift cards are for those who want to give an awesome gift, but prefer not to choose specifics (which we totally understand, there’s so many models and prints to choose from!) Our gift cards do not expire, cannot be refunded or returned, and should be used for as many purchases as you need. 

We send your purchase status via email as soon as it’s sent out, and it comes with a tracking code you can use to follow your shipping status.

Sustainability

Our shoes tell a story, each piece of them has a reason for being and an objective in the reduction of wastes, re-inserting products that would otherwise be thrown out, and generating a new product (we call that upcycling!):

Sole: made from recycled rubber together with footwear industry excess, which is then shredded and pressed thereby reducing residues.Heel counter and toecap: the parts that give our shoes shape and structure are made from recycled plastic. Upper: we have 3 lines- one is made from vintage clothing, which reuses secondhand and thrift store clothes; the other is made of fabric from recycled plastic bottles and the third made from recycled cotton. Insole: is made up of scraps of our own production and other excess materials from the footwear industry. None of our products have animal origins.

We’re constantly searching for ways to reinsert and reuse leftover materials and to produce the absolute minimum amount of waste. With that in mind, the excess materials from our own production has two possible destinations: they’re either sent to a fabric bank located in Sao Paulo, or they’re donated to our supplier who recycle everything to make our insoles.

We’re elaborating ways to reinsert the shoes or to recycle them in a responsible way, and therefore accepting pairs of used Insectas while we continue to better develop our reverse logistics policy. If your used shoes no longer meet your needs, you can take them back to any of our physical stores, or send them through the mail to the following address:

Rua Doutor Timóteo 795 sala 101 -  CEP 90570-041 Porto Alegre - RS - BRASIL

The cost of shipping is on you, and please identify yourself on the box with your name, phone number, and e-mail so we can thank you appropriately :)

For now, the pairs that can be fixed up will be sold in our online thrift store. Those that can’t will be deconstructed and the parts recycled to be turned into insoles.

Lots of people ask us this one. We’ve developed a way to receive these pieces, and separate them so they follow one of two courses:

They’ll be used to create new shoes.They’ll be donated to an institution.

By donating, nothing can guarantee that your donation will become shoes as we have no way of knowing about its state of wear, fabric contents, and even if it meets our basic requirements. So, to donate pieces of your vintage clothes, you should send it through the mail to the following address:

Rua Doutor Timóteo 795 sala 101 -  CEP 90570-041 Porto Alegre - RS - BRASIL

The cost of shipping is on you, and please identify yourself on the box with your name, phone number, and e-mail so we can thank you appropriately :)

Remember: these are walking shoes, and they’re not made for practicing sports or more extreme activities. Avoid wearing them in these types of situations, and be careful to store them well and avoid getting them too wet. In general they’re very resistant shoes, but treat them with care as they’re made from fabrics that are a bit more delicate and can end up tearing or wearing out due to aggressive use.

To clean them, be gentle! Use a toothbrush (or similar small brush) and neutral soap (like coconut soap ou castile soap), delicately cleaning your shoe. Avoid putting them in the washing machine and sun drying, the fabric can be rather sensitive and wear out or rip.

Lots of people ask us this one. We’ve developed a way to receive these pieces, and separate them so they follow one of two courses:

They’ll be used to create new shoes.They’ll be donated to an institution.

By donating, nothing can guarantee that your donation will become shoes as we have no way of knowing about its state of wear, fabric contents, and even if it meets our basic requirements. So, to donate pieces of your vintage clothes, you should send it through the mail to the following address:

Rua Doutor Timóteo 795 sala 101 -  CEP 90570-041 Porto Alegre - RS - BRASIL

The cost of shipping is on you, and please identify yourself on the box with your name, phone number, and e-mail so we can thank you appropriately :)

Subscribe